Data protection declaration
We take the protection of your private data very seriously. Below we therefore inform you in detail about the type, scope and purposes of the collection and use of your personal data as well as their processing.
Name and contact details of the person responsible:
MULTIVAC Sepp Haggenmüller SE & Co. KG
Personally liable partner: MULTIVAC Sepp Haggenmüller Verwaltungs SE
Managing Directors: Christian Traumann, Guido Spix
87787 Wolfertschwenden (Germany)
Phone: +49 8334 601-0
Contact / Data Protection Officer
If you have any questions regarding data protection or your rights as a data subject, please contact the Multivac data protection officer at:
1. Collection and use of personal data
You can visit our site without providing any personal information. We only store access data without personal reference such as the name of your Internet service provider, date and time of the request, name of the requested file, page from which the file was requested, access status (file transferred, file not found, etc.), web browser and operating system used, complete IP address of the requesting computer, transferred data volume. These data are evaluated exclusively to improve our offer and for reasons of technical security, in particular to prevent attempts to attack our web server and do not allow any conclusion to your person.
Legal basis of the storage is § 15 TMG and Article 6 lit. f) DSGVO.
Personal data (such as name, company, address, telephone number and e-mail address) are only collected if you provide them to us voluntarily in the context of your contact enquiry. We use the data provided by you without your separate consent exclusively for the fulfilment and processing of your request. Upon complete processing of your request, your data will be blocked for further use and (if necessary after expiry of the tax and commercial retention periods, currently ten years) deleted, unless you have expressly consented to further use of your data.
When you visit our online shop, we store the following information in order to fulfil the contract concluded between you and Multivac or to carry out pre-contractual measures in accordance with Article 6 lit. b) DSGVO:
a) When placing an order within the framework of the online shop, all data necessary for execution and processing are requested by means of mandatory fields: Your salutation, your full name, your address (billing and delivery address), your e-mail address and your telephone number. Your data will only be used to process your order.
b) At the end of your purchase you can create a customer account. To do this, you can choose a password together with your e-mail address, both of which will make it easier for you to log in later without having to re-enter your data. Multivac stores the data you enter to set up a customer account to record, execute and process your orders. Multivac will keep your data for further orders as long as you maintain your registration. You have the right to access, correct and/or delete your registration data at any time.
c) If you have registered for a customer account in the Multivac online shop, Multivac will delete your registration if you notify us of this at email@example.com
d) If you transmit data to Multivac for an order, your data will be stored for as long as necessary for the purchase transaction and in accordance with the statutory retention periods. Extended storage to fulfil the storage obligations is carried out in accordance with Article 6 lit. c) DSGVO.
3. Contact form
When you contact Multivac via a contact form on the Multivac website, the data you provide is stored so that your message can be forwarded to the right contact person. This is done in accordance with Article 6 lit b) DSGVO for processing your request. Your data provided via a contact form will not be used for any other purposes, especially not for advertising. After answering your inquiry we will delete your inquiry and the related personal data.
4. Customer portal
Register on the Multivac customer portal and get an overview of the Multivac machines installed in your company. In addition, the customer portal contains a clear display of the history of your orders, enquiries and spare parts orders. The following data will be stored in accordance with Article 6 lit. a) DSGVO: first and last name, e-mail address, password and login information.
Further information can be found at https://portal.multivac.com/fileadmin/media/pdf/Kundenportal_EN.pdf.
If you want to delete your customer portal, send an e-mail to portal(at)multivac.com.
We use so-called “cookies” on various web pages in accordance with § 15, para. 3 of the German Teleservices Act and Article 6 a) of the General Data Protection Regulations, in order to make a visit to our website attractive and to enable certain functions to be used. These are text files, which the provider of an Internet site saves on the user's computer and can access again when the website is next visited, so that navigating or conducting transactions within the Internet is easier, and information about user behaviour can be retrieved.Most of the cookies used by us are deleted from your hard drive after the end of the browser sitting (so-called “sitting or session cookies”).Other cookies remain on your computer and enable us to recognize your computer again when you next visit (so-called “permanent cookies”). These cookies make it unnecessary for example to fill out forms again with your data.
An overview of the cookies used, as well as other information about these cookies and your consent or refusal for cookies to be set can be viewed here and changed here (or by clicking on the fingerprint icon):